Air Astana has once again been recognised as a winner in the 2019 TripAdvisor Travellers’ Choice awards for Airlines, ranking in two categories - Travellers' Choice Regional Airline Asia and Travellers' Choice Passenger Comfort Asia. The airline retained the award for Regional Airline Asia in recognition of its customer service, cabin cleanliness, food & beverage, seat comfort, value for money, check-in and In-flight entertainment.
Air Astana has also been recognised as the best in a new category: the Travellers Choice for Passenger Comfort, which reflects ratings travellers have given for seat comfort and legroom. Award winners were determined using an algorithm that took into account the quantity and quality of airline reviews and ratings submitted by travellers worldwide over a 12-month period (Jan-Dec 2018).
“Air Astana has always been dedicated to delivering the very highest standards of service to its passengers and I’m naturally delighted we have been named a Travellers’ Choice Airlines winner again this year,” said Peter Foster, President and CEO of Air Astana. “I’d like to sincerely thank every one of our passengers around the globe, who submitted a review to TripAdvisor following their flight. We look forward to your continued support for Air Astana.”.